Case Study

How a Travel and Hospitality Startup got AI- Tour Planner

In the fast-paced world of travel and hospitality, OTA:DW, an innovative startup, recognized the potential of artificial intelligence (AI) to revolutionize the way travelers plan their trips. Seeking to provide personalized and seamless travel experiences, OTA:DW partnered with Trancis, an AI services IT company, to design and deploy an AI-Tour Planner.


Increase in Customer Satisfaction


Reduction in Planning Time


Boost in Repeat Customers


OTA:DW (abbreviation used to maintain confidentiality) revolutionizes workation with Trancis’ AI-Tour Planner, delivering personalized itineraries and seamless remote work experiences for digital nomads and professionals.


Gurgaon, Haryana


Travel and Hospitality

Products used


Client Background:

OTA:DW (abbreviation used to maintain confidentiality) revolutionizes workation with Trancis’ AI-Tour Planner, delivering personalized itineraries and seamless remote work experiences for digital nomads and professionals.

Client Background: OTA:DW is a dynamic startup in the travel and hospitality industry, aiming to disrupt traditional travel planning methods by harnessing the power of AI technology. Their vision is to offer travelers tailored itineraries, curated recommendations, and real-time assistance throughout their journeys. Recognizing the potential of AI, OTA:DW sought the expertise of Trancis to develop an AI-powered solution capable of delivering personalized travel experiences to their customers.

Challenges Faced:

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  1. Information Overload: The travel industry generates an overwhelming amount of data, making it challenging for travelers to sift through the vast array of options and make informed decisions.
  2. Personalization: Travelers have diverse preferences and requirements, necessitating a solution that can cater to individual needs and deliver personalized recommendations.
  3. Real-Time Assistance: Travelers often require immediate support during their trips, such as dealing with flight delays, finding nearby attractions, or booking last-minute accommodations. OTA:DW aimed to provide timely assistance to their customers through the AI-Tour Planner.


Trancis collaborated closely with OTA:DW to design and deploy an AI-Tour Planner that could address the challenges faced by travelers. The solution encompassed the following key features:

The AI-Tour Planner utilized NLP algorithms to analyze user queries and understand their intent, enabling a conversational interface for travel planning.

Trancis integrated various data sources, including hotel databases, flight schedules, tourist attractions, and local events, to provide comprehensive and up-to-date information for travelers.

The AI-Tour Planner employed ML algorithms to learn from user preferences, historical data, and feedback, enabling it to generate highly personalized recommendations for accommodations, attractions, dining options, and more.

Trancis implemented a chatbot within the AI-Tour Planner to offer real-time assistance to travelers, addressing their queries, providing recommendations, and offering support during their trip.

The AI-Tour Planner incorporated a feedback loop mechanism, allowing travelers to provide ratings, reviews, and suggestions. This data was then used to continuously enhance the system’s recommendations and overall performance.

Results and Benefits:

  1. Enhanced Personalization: The AI-Tour Planner provided travelers with personalized itineraries, taking into account their preferences, interests, and constraints. This resulted in improved customer satisfaction and engagement.
  2. Time and Effort Savings: By automating the travel planning process, the AI-Tour Planner significantly reduced the time and effort required for travelers to research and curate their itineraries.
  3. Improved Decision Making: The AI-Tour Planner’s intelligent recommendations and insights empowered travelers to make informed decisions, leading to more enjoyable and memorable travel experiences.
  4. Real-Time Assistance: The chatbot feature enabled travelers to receive immediate assistance throughout their journey, enhancing their overall travel experience and mitigating potential issues.
  5. Business Growth: OTA:DW experienced increased customer acquisition and retention, as the AI-Tour Planner set them apart from competitors

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